Careers

Position: Bench/Field Service Technician

Job Summary:

We currently have an opening within the Technical Service team at head office, for a Bench/Field Technician, servicing our diverse product spectrum to join our growing, and well established company. The successful candidate will be responsible for servicing SciCan Medical and Dental products, and providing technical support to the users, dealers and distributors of SciCan’s products.

This position will report to the Technical Service Manager.

Core Competencies:

  • Communication
  • Team Work
  • Time Management
  • Adaptability/Flexibility
  • Creative and Innovative Thinking
  • Planning and Organizing
  • Problem Solving
  • Result Focus
  • Accountability and Dependability
  • Ethics and Integrity
  • Development and Continual Learning

Major Duties & Responsibilities:

  • Install, troubleshoot, repair and maintain all SciCan equipment in accordance with the assignments of the Technical Service Manager
  • Document the service provided, including cycle faults, defects, corrective measures taken, spare parts used, in SciCan’s Management Information System
  • Provide telephone support to the distributors and end users of SciCan’s products
  • Be willing to learn new products and cross train effectively  within the department
  • Thoroughly study all product materials, including Operator’s and Service Manuals, bulletins, instructions etc and adhere to them when performing service on SciCan’s products
  • Build strong relationships with SciCan’s customers, to address their concerns with the TSM and to help resolve conflict
  • Comply with SciCan’s policies and procedures
  • Comply with SciCan’s safety policies and hospitals’ safety policies when on their premises
  • Report technical issues and provide input into their resolution
  • Attend technical and other training sessions at SciCan and at Suppliers’ premises
  • Manage inventory

Requirements:

  • 5 years of related work experience in a technology laboratory setting, medical, hospitals and labs
  • CET technical certificate is an asset
  • Fluency in French language is an asset
  • Strong oral and written communication skills
  • Ability to work well in a team setting and to build both internal and external relationships
  • A high attention to detail and a commitment to accuracy
  • Experience in the use of all associated test equipment, including multimeters, hand tools
  • Soldering skills
  • Ability to read schematics and technical drawings
  • Computer literacy including Microsoft Office
  • Ability to perform physical work/lifting
  • Valid Driver’s License and ability to travel as necessary for training and field service calls
  • Travel within Canada

Submitting Applications:

Interested candidates, please e-mail a copy of your resume to hr@scican.com.  Candidates that meet the above requirements will be contacted for an interview.  We would like to thank all candidates for their interest in SciCan.  No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

 


 

Position: Shipper & Receiver

Job Summary:

This position requires the successful candidate to work with the warehouse team to receive, store, retrieve and distribute finished products and parts, including receiving, logging and labeling incoming shipments, matching shipments against purchase orders and pick lists, picking and packing shipments, picking parts for requisitions from manufacturing and product service, and tracing the status of shipments.

Major Duties & Responsibilities:

  • To record and receive all incoming goods
  • To pick orders when orders come from customer service, Technical Service, or Production
  • To check and pack orders
  • To store and rotate stock as needed
  • To dispatch and complete bills of lading for shipping
  • To perform pick-up and deliveries when needed
  • To maintain a clean and tidy work area and perform general housekeeping throughout the warehouse on a daily basis

Requirements & Qualifications:

  • Dedication and hard work
  • Team player
  • Excellent oral communications skills
  • Organized and attentive to details related to following work instructions and completing paperwork
  • Safe work practices
  • Excellent work attendance record
  • Be very responsive to “customer” requests
  • Be recognized for tact and good judgment in dealing with others/be able to build solid work relationships
  • Previous experience in a warehouse/shipping environment
  • Possess a valid class G driver’s license
  • Ability to lift packages weighing up to 50 pounds
  • Experienced in the operation of forklifts

Additional Requirements:

  • Experience accessing and utilizing information from a computerized inventory control database
  • DZ or AZ license an asset

Submitting Applications:

Interested candidates, please e-mail a copy of your resume to hr@scican.com.  Candidates that meet the above requirements will be contacted for an interview.  We would like to thank all candidates for their interest in SciCan.  No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

 


 

Position: Assembler

Job Summary:

This position will, among other activities, assembly and test manufactured products, under the direction of the assigned leader, following procedures and adhering to current Quality standards and Health & Safety regulations.

Core Competencies:

  • Communication and Listening
  • Adaptability
  • Initiative
  • Good Concentration
  • Positive Attitude
  • Excellent Attendance
  • Ability and willingness to learn
  • Teamwork
  • Strong work ethic
  • Respectful

Job Duties & Responsibilities:

  • Ensuring the ISO 13485- SciCan Quality System Manual (QSM100), Policies, and SOP procedures are followed.
  • Ensuring the daily plan and schedule is adhered to
  • Following manufacturing instructions to perform assembly, sub-assembly, testing, calibration, cleaning, labelling and packaging procedures
  • Using hand tools to perform manual assembly
  • Operating welding machine
  • Delivering quality products and service with highest standard to both internal and external customers

Requirements:

  • Previous assembly and soldering experience considered an asset
  • Knowledge and ability to operate hand tools (electric drills, screwdrivers, etc)
  • Must be highly adaptable to ensure success in job rotation
  • Basic knowledge of computers
  • Attain English For Everyday Language CLB Level 5 in order to be able to understand and communicate as necessary for the job

Submitting Applications:

Interested candidates, please e-mail a copy of your resume to hr@scican.com.  Candidates that meet the above requirements will be contacted for an interview.  We would like to thank all candidates for their interest in SciCan.  No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

 


 

Position: Customer Service Coordinator (Bilingual)(Maternity Leave)

Job Summary:

The successful candidate will work with the customer service team as a liaison within the network of sales associates and Canadian distributors of our products. This will include reviewing, accepting and entering sales orders and resolving discrepancies with pricing, part descriptions, delivery dates etc. The successful candidate will be responsible for answering the Customer Service and Tech Service phone lines, responding to inquiries, providing information on our products and trouble-shooting problems. The position encompasses processing customer requests for product returns and price adjustments, issuing credits, processing and tracking promotional claims and other administrative tasks. There will also be reception relief during breaks and vacation time.

Core Competencies:

  • Communication Skills
  • Organizational Skills
  • Team Work
  • Multi task
  • Detail Oriented
  • Customer Focus
  • Result Focus
  • Problem Solving
  • Accountability and Dependability
  • Adaptability / Flexibility
  • Creative and Innovative Thinking

Job Duties & Responsibilities:

  • Review, enter and confirm customer orders and resolve discrepancies with regards to part numbers, product descriptions, pricing and delivery dates;
  • Follow up on timely fulfillment of delivery commitments;
  • Enter orders for direct shipment from supplier to customer and ensure timely allocation and delivery of goods;
  • Answer the Customer and Technical Service phone lines and pick up messages from the customer service mail box;
  • Respond to customer inquiries on product availability, order and repair status, product and pricing information and provide quotations upon request;
  • Verify customers’ eligibility for promotions, order promotional items and document their shipment in the ERP system;
  • Review and accept/refuse customer requests for product returns and credits, obtain authorization from Management, if required, and issue RGAs (Return of Goods Authorizations) in the ERP system;
  • Issue credits to correct order entry and shipping mistakes, short-shipments and adjust pricing for promotions;
  • Resolve and/or forward customer complaints to the Complaint and Customer Service Managers;
  • Assist dealer technicians with part numbers and simple service solutions;
  • Obtain the necessary information for the setup of new customer accounts and pass it on to the appropriate departments;
  • Provide product literature and MSDS sheets to customers;
  • Support the Canadian Sales team with inquires and requests they have raised, including sales history, orders and RGAs;
  • Maintain customer contact information as well as customer order and shipping requirements in the ERP system;
  • Provide translations;

Requirements:

  • University or college certificate, preferably in Business Administration, or equivalent experience;
  • Strong administrative skills and/or experience in an administrative role such as Executive Assistant;
  • Customer experience focused and highly responsive to requests and issues;
  • Efficient and effective in ensuring  timely and accurate fulfillment of customer orders and customer requests while protecting company’s interests;
  • Excellent prioritizing, planning and organizational skills;
  • Attentive to detail;
  • Basic technical understanding;
  • Strong problem solving/decision making ability;
  • Enthusiastic team player;
  • Strong oral and written communication skills;
  • Strong analytical skills;
  • Proficient with Microsoft Word and Excel;
  • Proficient in one or more other languages, preferably French and/or Spanish;
  • Strong work ethic and positive team attitude;

Additional Assets:

  • Working knowledge of AS400 or similar
  • Experience in technical products/manufacturing environment
  • Customer service experience within an international sales/distribution environment

Submitting Applications:

Interested candidates, please e-mail a copy of your resume to hr@scican.com.  Candidates that meet the above requirements will be contacted for an interview.  We would like to thank all candidates for their interest in SciCan.  No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

 

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